Field Service Technician I
Elk Grove Village, IL Elk Grove Village, IL Full-time Full-time $47,500 - $69,000 a year $47,500 - $69,000 a year FIELD SERVICE ENGINEER I - This is an entry level position.
LOCATIONS:
Irvine CA, Enfield, CT & Elk Grove, IL Seniority level:
Entry level Employment type:
Full-time Industry:
Pharmaceutical Automation / Indoor Retail Setting Job Function:
Field Service Engineering Who we are:
YUYAMA was founded in 1964 in Osaka, Japan.
It is the largest Pharmacy Automation Company worldwide and is the first company to introduce an automated prescription filling machine to the market.
YUYAMA started its USA division in 1996.
Driven by innovation, YUYAMA machines prove to be exceptionally reliable, user-friendly, and safe.
Also recognized for superior service, YUYAMA is a market leader in the evolution of pharmacy automation.
For more information, please visit our website:
http:
//yuyamarx.
com or our official website:
http:
//www.
yuyama.
co.
jp/en/ Why work with us:
Working with YUYAMA is more than a job.
In addition to being purpose- driven, life at YUYAMA is an opportunity for personal and professional growth.
We value our people in all aspects of diversity.
We believe in promoting an inclusive culture that encourages an atmosphere to share ideas, opinions, and experiences.
If you like working in a transparent environment that allows you to be creative with the possibility to expand learning, rewards results, and foster's a strong sense of a family-oriented environment then consider joining us.
YUYAMA's Field Service Engineers act as our customer's first responders by keeping drug dispensing machines up and running in order to allow pharmacist's, doctors and nurses to promote essential patient safety and care.
Field Service Engineers perform duties which include preventive maintenance, emergency and on-call service, and operational maintenance.
They act as YUYAMA Brand Ambassadors as they perform user training and recommend products and services tailored to every customer's needs.
DUTIES:
To perform all customer support duties and responsibilities relating to YUYAMA Automated Pharmacy Systems include:
Providing scheduled routine preventive maintenance or on call services to customers in assigned areas.
The Field Service Engineer provides services to machines as assigned and assist on new YUYAMA products as required.
Install machines and reports product quality issues to assigned Field Service Manager and/or Customer Service.
At install, coordinates with movers, electricians, and low voltage to ensure an optimal customer experience.
Train YUYAMA customers on system and light maintenance operations.
Periodically visits customers to conduct performance checks on products.
Conduct quality control checks on new machines.
Repair small parts and ship parts to customers.
Maintain accountability/inventory for crash kit.
Advise Direct Report of any problems or opportunities that arise within their area of responsibility.
Ensure that required administrative paperwork such as service work orders and expense reports are processed in a timely manner.
Communicate information with appropriate parties.
EDUCATION or
Experience:
A Bachelor's of Science in Engineering, Electrical, or Electronics is preferred but not required.
Associate's Degree from a Technical or Vocational School or 1-3 years' industry work experience preferred.
Experience working in a dynamic and on-call environment is desirable but not required.
A solid background in technical or Mechanical Engineering such as Automotive, HVAC, Electrical, Machining & Manufacturing, related military experience or preferred equivalent 1-3 years field service experience with electro-mechanical products.
Successful candidates will have an effective communication style that builds customer's trust and satisfaction.
Experience reading blue prints and diagrams with the ability to interpret technical information.
Exceptional communication and customer service skills.
PC Computer software and hardware proficient.
Must be a self-starter, well organized, and be able to work well with a team but demonstrate work independently without supervision.
Eligibility Requirements:
Travel is required.
Candidate must demonstrate the willingness to travel up 30 to70% or more of the time for technical and training purposes.
Ability to work on-call hours including weekend, overtime, over-night travel, and/or holiday work.
Ability to lift, lower and carry objects up to 50lbs or more.
, ability to reach and use fine manipulation skills.
Must have a valid driver's license and an excellent driving record.
YUYAMA OFFERS:
A competitive salary, comprehensive benefits including health, dental, vision, life insurance, and a generous 401K plan.
Recruiters please do not contact or apply.
Work Remotely Temporarily due to COVID-19 Job Type:
Full-time Pay:
$47,500.
00 - $69,000.
00 per year
Benefits:
401(k) 401(k) matching Dental insurance Flexible schedule Health insurance Life insurance Paid time off Retirement plan Vision insurance COVID-19 considerations:
Yes, per OSHA and CDC Regulations.
Work Location:
On the road.
Estimated Salary: $20 to $28 per hour based on qualifications.
LOCATIONS:
Irvine CA, Enfield, CT & Elk Grove, IL Seniority level:
Entry level Employment type:
Full-time Industry:
Pharmaceutical Automation / Indoor Retail Setting Job Function:
Field Service Engineering Who we are:
YUYAMA was founded in 1964 in Osaka, Japan.
It is the largest Pharmacy Automation Company worldwide and is the first company to introduce an automated prescription filling machine to the market.
YUYAMA started its USA division in 1996.
Driven by innovation, YUYAMA machines prove to be exceptionally reliable, user-friendly, and safe.
Also recognized for superior service, YUYAMA is a market leader in the evolution of pharmacy automation.
For more information, please visit our website:
http:
//yuyamarx.
com or our official website:
http:
//www.
yuyama.
co.
jp/en/ Why work with us:
Working with YUYAMA is more than a job.
In addition to being purpose- driven, life at YUYAMA is an opportunity for personal and professional growth.
We value our people in all aspects of diversity.
We believe in promoting an inclusive culture that encourages an atmosphere to share ideas, opinions, and experiences.
If you like working in a transparent environment that allows you to be creative with the possibility to expand learning, rewards results, and foster's a strong sense of a family-oriented environment then consider joining us.
YUYAMA's Field Service Engineers act as our customer's first responders by keeping drug dispensing machines up and running in order to allow pharmacist's, doctors and nurses to promote essential patient safety and care.
Field Service Engineers perform duties which include preventive maintenance, emergency and on-call service, and operational maintenance.
They act as YUYAMA Brand Ambassadors as they perform user training and recommend products and services tailored to every customer's needs.
DUTIES:
To perform all customer support duties and responsibilities relating to YUYAMA Automated Pharmacy Systems include:
Providing scheduled routine preventive maintenance or on call services to customers in assigned areas.
The Field Service Engineer provides services to machines as assigned and assist on new YUYAMA products as required.
Install machines and reports product quality issues to assigned Field Service Manager and/or Customer Service.
At install, coordinates with movers, electricians, and low voltage to ensure an optimal customer experience.
Train YUYAMA customers on system and light maintenance operations.
Periodically visits customers to conduct performance checks on products.
Conduct quality control checks on new machines.
Repair small parts and ship parts to customers.
Maintain accountability/inventory for crash kit.
Advise Direct Report of any problems or opportunities that arise within their area of responsibility.
Ensure that required administrative paperwork such as service work orders and expense reports are processed in a timely manner.
Communicate information with appropriate parties.
EDUCATION or
Experience:
A Bachelor's of Science in Engineering, Electrical, or Electronics is preferred but not required.
Associate's Degree from a Technical or Vocational School or 1-3 years' industry work experience preferred.
Experience working in a dynamic and on-call environment is desirable but not required.
A solid background in technical or Mechanical Engineering such as Automotive, HVAC, Electrical, Machining & Manufacturing, related military experience or preferred equivalent 1-3 years field service experience with electro-mechanical products.
Successful candidates will have an effective communication style that builds customer's trust and satisfaction.
Experience reading blue prints and diagrams with the ability to interpret technical information.
Exceptional communication and customer service skills.
PC Computer software and hardware proficient.
Must be a self-starter, well organized, and be able to work well with a team but demonstrate work independently without supervision.
Eligibility Requirements:
Travel is required.
Candidate must demonstrate the willingness to travel up 30 to70% or more of the time for technical and training purposes.
Ability to work on-call hours including weekend, overtime, over-night travel, and/or holiday work.
Ability to lift, lower and carry objects up to 50lbs or more.
, ability to reach and use fine manipulation skills.
Must have a valid driver's license and an excellent driving record.
YUYAMA OFFERS:
A competitive salary, comprehensive benefits including health, dental, vision, life insurance, and a generous 401K plan.
Recruiters please do not contact or apply.
Work Remotely Temporarily due to COVID-19 Job Type:
Full-time Pay:
$47,500.
00 - $69,000.
00 per year
Benefits:
401(k) 401(k) matching Dental insurance Flexible schedule Health insurance Life insurance Paid time off Retirement plan Vision insurance COVID-19 considerations:
Yes, per OSHA and CDC Regulations.
Work Location:
On the road.
Estimated Salary: $20 to $28 per hour based on qualifications.
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