Field Customer Support Technician
Artnet Pro, Inc.
Artnet Pro, Inc.
Elk Grove Village, IL Elk Grove Village, IL Full-time Full-time $56,000 a year $56,000 a year About us We are professional, agile, and our goal is to improve our services to our customers.
We are looking for a self motivated person that is willing to learn and grow up, open mind ability to work on complex machines with Optics, lasers, mechanical assemblies and application.
Duties:
- Provide technical support to customers via phone, email, WhatsApp, on site.
- Troubleshoot and resolve software, optics, mechanicals, electronics, and hardware issues - Assist customers with setting up and configuring software applications - Document and track customer issues in the service report's system - Collaborate with other technical support team members to resolve complex issues - Follow up with customers to ensure their issues are resolved satisfactorily
Experience:
- Experience working in a field technical support in, Electronics, software, optics and mechanical systems.
- Strong knowledge of operating systems, Windows, Linux, and Unix are a plus - Proficiency in troubleshooting software and hardware issues - Familiarity with customer field support service principles and practices - Excellent communication skills, both written and verbal Note:
This job description is not intended to be all-inclusive.
Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.
Job Type:
Full-time Pay:
$56,000.
00 per year
Benefits:
401(k) Health insurance Schedule:
Monday to Friday Weekends as needed Education:
Associate (Required)
Experience:
Field service:
2 years (Preferred) Language:
English (Required) Ability to Relocate:
Elk Grove Village, IL 60007:
Relocate before starting work (Required) Work Location:
Hybrid remote in Elk Grove Village, IL 60007.
Estimated Salary: $20 to $28 per hour based on qualifications.
Artnet Pro, Inc.
Elk Grove Village, IL Elk Grove Village, IL Full-time Full-time $56,000 a year $56,000 a year About us We are professional, agile, and our goal is to improve our services to our customers.
We are looking for a self motivated person that is willing to learn and grow up, open mind ability to work on complex machines with Optics, lasers, mechanical assemblies and application.
Duties:
- Provide technical support to customers via phone, email, WhatsApp, on site.
- Troubleshoot and resolve software, optics, mechanicals, electronics, and hardware issues - Assist customers with setting up and configuring software applications - Document and track customer issues in the service report's system - Collaborate with other technical support team members to resolve complex issues - Follow up with customers to ensure their issues are resolved satisfactorily
Experience:
- Experience working in a field technical support in, Electronics, software, optics and mechanical systems.
- Strong knowledge of operating systems, Windows, Linux, and Unix are a plus - Proficiency in troubleshooting software and hardware issues - Familiarity with customer field support service principles and practices - Excellent communication skills, both written and verbal Note:
This job description is not intended to be all-inclusive.
Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.
Job Type:
Full-time Pay:
$56,000.
00 per year
Benefits:
401(k) Health insurance Schedule:
Monday to Friday Weekends as needed Education:
Associate (Required)
Experience:
Field service:
2 years (Preferred) Language:
English (Required) Ability to Relocate:
Elk Grove Village, IL 60007:
Relocate before starting work (Required) Work Location:
Hybrid remote in Elk Grove Village, IL 60007.
Estimated Salary: $20 to $28 per hour based on qualifications.
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