Customer Service Supervisor
4.
0 Elk Grove Village, IL Elk Grove Village, IL Full-time Full-time From $75,000 a year From $75,000 a year 11 days ago 11 days ago 11 days ago About us LA-CO Industries is a family-owned global manufacturing company specializing in industrial hand-held markers, plumbing chemicals, and livestock identification products.
Since 1934, we have taken pride in the design and manufacturing of high quality, performance-based products for our customers' unique applications.
With the development of unique specialty chemical products that meet industrial applications, the All-Weather, LA-CO, Markal, and Tempil brands have become the leaders in the industries they serve.
Today our products are sold through thousands of distributors in 70 countries.
Job
Summary:
We are seeking a highly motivated and experienced Customer Service Supervisor to join our team.
As a Customer Service Supervisor, the individual addresses escalated concerns to help resolve issues and may directly support customers with complex or critical problems.
They support the strategic development and implementation of customer experience programs and initiatives aimed at delivering a top-tier customer experience and providing timely, accurate support to internal and external customers.
Ensure orders are shipped on a timely basis.
Responsibilities:
Supervises the daily workflow of the Customer Service department and ensures that correct procedures are followed.
Provide daily direction and communication to employees including reassigning department resources to balance workload as appropriate.
Responsible for training and development of employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
Acts as a secondary contributor who provides training, mentorship, and direction to team members with less experience.
Identifies opportunities for operational improvements and implements solutions.
Collaborates with Customer Service Manager on goals for team members and provides support to reach those goals.
Provide guidance to CS team members resolving issues with orders or customer communications.
Creates, updates, and maintains reports related to customer orders in Demand Management:
Customer open order reports, Export report, and Inks report, etc.
Ensures team members are appropriately and accurately logging information on customer interactions in company CRM system.
Maintain the Automated order entry database (Conexiom) in conjunction with IT and Customer Service team.
Responds to and resolves escalated issues and/or unique or complex requests from internal and external customers.
Establishes new accounts, reinstates inactive ones, and ensures account data is cleaned and validated.
May facilitate customer onboarding.
We offer competitive compensation packages including benefits such as health insurance, retirement plans, paid time off, etc.
If you are a motivated individual with strong leadership skills and a passion for delivering exceptional customer service, we would love to hear from you.
Job Type:
Full-time Pay:
From $75,000.
00 per year
Benefits:
401(k) 401(k) matching Dental insurance Health insurance Life insurance Paid time off Vision insurance Schedule:
8 hour shift Monday to Friday Ability to Relocate:
Elk Grove Village, IL 60007:
Relocate before starting work (Required) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
0 Elk Grove Village, IL Elk Grove Village, IL Full-time Full-time From $75,000 a year From $75,000 a year 11 days ago 11 days ago 11 days ago About us LA-CO Industries is a family-owned global manufacturing company specializing in industrial hand-held markers, plumbing chemicals, and livestock identification products.
Since 1934, we have taken pride in the design and manufacturing of high quality, performance-based products for our customers' unique applications.
With the development of unique specialty chemical products that meet industrial applications, the All-Weather, LA-CO, Markal, and Tempil brands have become the leaders in the industries they serve.
Today our products are sold through thousands of distributors in 70 countries.
Job
Summary:
We are seeking a highly motivated and experienced Customer Service Supervisor to join our team.
As a Customer Service Supervisor, the individual addresses escalated concerns to help resolve issues and may directly support customers with complex or critical problems.
They support the strategic development and implementation of customer experience programs and initiatives aimed at delivering a top-tier customer experience and providing timely, accurate support to internal and external customers.
Ensure orders are shipped on a timely basis.
Responsibilities:
Supervises the daily workflow of the Customer Service department and ensures that correct procedures are followed.
Provide daily direction and communication to employees including reassigning department resources to balance workload as appropriate.
Responsible for training and development of employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
Acts as a secondary contributor who provides training, mentorship, and direction to team members with less experience.
Identifies opportunities for operational improvements and implements solutions.
Collaborates with Customer Service Manager on goals for team members and provides support to reach those goals.
Provide guidance to CS team members resolving issues with orders or customer communications.
Creates, updates, and maintains reports related to customer orders in Demand Management:
Customer open order reports, Export report, and Inks report, etc.
Ensures team members are appropriately and accurately logging information on customer interactions in company CRM system.
Maintain the Automated order entry database (Conexiom) in conjunction with IT and Customer Service team.
Responds to and resolves escalated issues and/or unique or complex requests from internal and external customers.
Establishes new accounts, reinstates inactive ones, and ensures account data is cleaned and validated.
May facilitate customer onboarding.
We offer competitive compensation packages including benefits such as health insurance, retirement plans, paid time off, etc.
If you are a motivated individual with strong leadership skills and a passion for delivering exceptional customer service, we would love to hear from you.
Job Type:
Full-time Pay:
From $75,000.
00 per year
Benefits:
401(k) 401(k) matching Dental insurance Health insurance Life insurance Paid time off Vision insurance Schedule:
8 hour shift Monday to Friday Ability to Relocate:
Elk Grove Village, IL 60007:
Relocate before starting work (Required) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
|
|
 | |
